


How do I remove a virus and malware from my computer?Īnother option is to access the Safe Mode with Networking option for Windows and try opening a web page in any Internet browser.If malware is found and cleaned, it may resolve the issue and allow you to open web pages again. We recommend you check for and remove viruses or malware on your computer. Some viruses and malware prevents web pages from opening or loading in any Internet browser. If web pages will not open in any Internet browser, your computer may have a virus or malware infection.

Web pages not opening in any Internet browser If opens in an alternative browser, but not your primary browser, it is a problem with your browser and not your Internet. For example, if you are using Internet Explorer, try opening in a different browser, like Firefox or Chrome. If does not open in your browser, try an alternative browser.

Open your router configuration and make sure the DNS address and other addresses for your ISP (Internet service provider) are correct. If you receive a response from the IP address, but not the domain, you have a DNS problem. If you do not receive a response, try pinging the IP address by typing the command ping 8.8.8.8 at the prompt. At the prompt, type ping and press Enter.If you can connect to the Internet, but no web pages open when connected, follow the steps below.
